- EverHelper
-
Villur
0
Under review
Multiple duplicates of new bookmarks
For the past 6 weeks, all new bookmarks are being duplicated many times. For example, if I add a new bookmark in my browser (firefox or chrome) then within a few days I will see approximately 6 new copies of the same bookmark. Existing bookmarks are not being duplicated, only new ones.
The issue started approximately 6 weeks ago.
A temporary solution for me is to:
1 Delete all extra copies of the bookmarks
2 Upload the local copy of bookmarks to the server, thus overwriting it.
My use case is:
- multiple browsers open on multiple computers
- both chrome and firefox in use
- All browsers use eversync and are configured to auto-sync every 30 minutes
are you able to observe the issue on the server side?
how would I provide log files from the client side to you?
This is an example of a single duplicated bookmark:
The issue started approximately 6 weeks ago.
A temporary solution for me is to:
1 Delete all extra copies of the bookmarks
2 Upload the local copy of bookmarks to the server, thus overwriting it.
My use case is:
- multiple browsers open on multiple computers
- both chrome and firefox in use
- All browsers use eversync and are configured to auto-sync every 30 minutes
are you able to observe the issue on the server side?
how would I provide log files from the client side to you?
This is an example of a single duplicated bookmark:
Customer support service by UserEcho
Hi
Could you check this guide - https://contact-nimbusweb-co.nimbusweb.me/share/3872564/rd5n866176c9czqv0iun ?
This was probably the problem. Chrome defaulted to synchonizing bookmarks while Firefox did not. I have configured all my chrome browsers to NOT sync bookmarks and now the duplicated bookmark issue is not occuring.
Thank you!