All of my generated previews are black except those using a picture

when I have the previews set to auto generate or manual generation they always come back black. Can you confirm where the previews are stored so that I can ensure the folder has the correct permissions?

Hello

It stores in special system base. Can we try http://www.teamviewer.com/ ?

Yes sure, I have team viewer installed. How would you like to connect?

Can we try now? I need id and passcode. Please send it to team@nimbusweb.co

sorry but is that meant to be .com at the end of the email

No, it is right - team@nimbusweb.co