Click Check box under the Add.

http://help.everhelper.me/customer/portal/articles...

You need upload your dials to Everhelper. You need make local backup before upload your dials.

Please open http://everhelper.me/client/ with your sync email and check your dials and bookmarks.

Did you check this backup tab ?

https://nimbus.everhelper.me/client/notes/share/9515/GKvM74L69dc1iIbfAuNv44Zp9O2Kb7cA/

Do you have EverSync installed?

android?

Try to restore it. 
http://everhelper.me/client/restore

Hi, Unfortunately our speed dial uses different types of backups. You need to create it once manually and use our backup.

Our dial creation process is much easier and give you several options. 

Hmm, please try to restore your password - https://everhelper.me/client/restore

Hi,

Try to reinstall it.