Under review

Background resets

ivanhorn 7 years ago updated by nimbusweb 7 years ago 5

Here's some new information on the issue of user selected background images resetting to a white background colour.

I've had this happen four times since the update and the latest happened while the computer was unattended, with the browser open. So this seems to be something that does not require a Firefox restart or new tab to be opened to trigger it.

Hope this information helps with tracking this down.

Best of luck with the bug hunt.

Under review


This is the simples option, not always help but we encourage to try. 

- Copy and paste in address bar about:support  
- Select following http://nimb.ws/Vm5pjy 
- Rename this folder to any name and restart Firefox http://nimb.ws/awxfuW BUT don't delete it. Just rename. 

If it won't help, let us know.

Unfortunately this fix fails. After I rename the profile folder, Firefox does not start and has the following error.

"Your Firefox profile cannot be loaded, It may be missing or inaccessible."

I've now changed the folder back to its original name.

We got many error reports, rolled back to the previous version. Just reinstall the extension.

Once we finish fixing major problems, we will launch a new update. Most likely you will have the same problem again.
You will need to do following:
Option #2 or #3

Unfortunately, you can't keep older version for a long because new FF57+ will automatically disable it. There is nothing we can do, that's how Firefox team implemented. 
We try to fix everything that is possible.

Highly recommend using EverSync to backup your dails.

Thank you.

Thanks for the information, but I'm a bit confused about something you said.

"Once we finish fixing major problems, we will launch a new update. Most likely you will have the same problem again."

Does this mean that you expect that after you release a new update you still expect the problem with the background resetting to default, to not be fixed?

No, background reset will be fixed. But if you see Welcome message every time, you will need to do 

Option #2 or #3