Yes, it is standard procedure.

Hello

Hmm, can we try anydesk.com?

Strange. I tried and it works fine. How did you sync your dials?

We will check

Please tell ne your OS and version of Firefox.

Ok, strange. Do you have many dials?

Hello

Could you send screenshot with problem?

Hello

Hmm, did you try to use sync feature? 

Hello

Please tell me version of Firefox.