Thank you Gleb. This has fixed the problem. Appreciate the investigation and help!

Wish you & family Happy Holidays & a Happy New Year!

Hello Gleb - any luck investigating this issue?

My account is: aditya.krishnan@gmail.com

I'm not sure what you mean by export via everhelper. Pls could you send more details on how to do this? I have tried the "Restore" from "Server Backups" and that hasn't worked either.