Broken HELP link bug in web app

Virginia Adams 2 months ago in Nimbus Note / Web Version updated by Taylor Sweeny 4 weeks ago 1

1. Open Nimbus Web App

2. Click user name in bottom left corner

3. Click HELP

Expected result: Open http://help.everhelper.me/customer/portal/articles/1283362-nimbus-note-for-web---quick-guide

Actual result: Opens http://support.desk.com/system/site_not_found
Error message: Sorry, We Couldn't Find That Page

This occurs in both Chrome and Firefox using Windows

(Does not occur in Windows Desktop App or Android App)

Screencast of broken HELP link bug


Yes, we are moving to other helpdesk and will change url soon.